The Stage Door Receptionist provides a warm and professional welcome to all visitors and staff accessing backstage areas, while offering efficient and courteous administrative support.

This role plays a vital part in maintaining the security of backstage spaces, ensuring that theatre access policies and procedures are consistently followed by staff and visitors.

As a key contributor to the smooth day-to-day operation of the theatre, the Stage Door Receptionist is responsible for delivering a first-class visitor experience at all times.

The ideal candidate will demonstrate excellent customer service skills, a highly professional manner, and experience working in a customer-focused environment. They will be confident using a range of computer systems, capable of operating a busy reception or switchboard, and knowledgeable about fire evacuation procedures. This role requires flexibility to work evenings, weekends, and unsocial hours, alongside the ability to manage multiple priorities, remain calm under pressure, and work efficiently at all times.

Applications Close: Monday 11 May at midday

Interview Dates: Friday 15 May at The Rep

Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.

• Contributory staff pension - 5% employee and 3% employer
• A day off for your birthday
• Free-to-use employee assistance service
• Staff ticket discount (when available)
• Staff discount in The Rep food and drink outlets (when available)
• 25% Season Ticket discount on parking at Q-Parks
• £5 day rates at Utilita Arena North and South Car Parks
• Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
• We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
  

Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and are able to provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.

The Rep is a Disability Confident Employer and we participate in the ‘Offer an Interview’ scheme. This means we will offer an interview to anyone who is D/deaf or has a disability for the post who meets the minimum criteria. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence (or could with reasonable support), as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. If you would like to apply under this scheme please select this option on our application portal.

In line with GDPR, your application will be retained securely for 12 months before being destroyed if you are unsuccessful. A copy of our Privacy Policy is available on our website. If you are successful in your application, your information will be transferred to your HR file and will be kept in accordance with our Internal Privacy Policy.

The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We foster a culture where all staff and volunteers are expected to report concerns regarding vulnerable individuals or the conduct of colleagues and others they encounter. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed. 

Job Title: Stage Door Receptionist

Contract Type: Fixed term until end January 2027, Annualised.

Pay: £20,982 per annum

Hours: 1560  hours per year  (av.30 hours per week).  Part time

Holidays: 25 days per year plus bank holidays, rising to 30 days plus bank holidays with continuous service (pro rata for part time staff). 

Location of Work: The Rep, Birmingham

Downloads:

Job Profile (PDF)

Job Pack (PDF)