This role is responsible for maintaining a safe, welcoming, and secure environment within the theatre and its public spaces. Key duties include providing guidance and assistance to visitors and staff, ensuring customer comfort and wellbeing, and delivering excellent service while managing enquiries. A strong security presence is required to deter crime, address anti-social behaviour, and uphold venue safety through monitoring, locking up duties, and supporting emergency evacuation procedures—all carried out with professionalism and a customer-focused approach.

This security role requires strong communication skills, proven experience in a customer-focused environment, and essential qualifications including a valid SIA Door Supervisor badge and a standard DBS check. Ideally, candidates will also bring additional strengths such as holding a Personal Licence, first aid training, proficiency in British Sign Language, and knowledge of fire evacuation procedures and protocols.

Evening and weekend work will be required.

Applications Close: Sunday 11th January 2026

Interview Dates: 19th January onwards

Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.

• Contributory staff pension - 5% employee and 3% employer
• A day off for your birthday
• Free-to-use employee assistance service
• Staff ticket discount (when available)
• Staff discount in The Rep food and drink outlets (when available)
• 25% Season Ticket discount on parking at Q-Parks
• £5 day rates at Utilita Arena North and South Car Parks
• Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
• We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
  

Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and are able to provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.

The Rep is a Disability Confident Employer and we participate in the ‘Offer an Interview’ scheme. This means we will offer an interview to anyone who is D/deaf or has a disability for the post who meets the minimum criteria. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence (or could with reasonable support), as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. If you would like to apply under this scheme please select this option on our application portal.

In line with GDPR, your application will be retained securely for 12 months before being destroyed if you are unsuccessful. A copy of our Privacy Policy is available on our website. If you are successful in your application, your information will be transferred to your HR file and will be kept in accordance with our Internal Privacy Policy.

The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We foster a culture where all staff and volunteers are expected to report concerns regarding vulnerable individuals or the conduct of colleagues and others they encounter. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.

Job Title: Security Concierge

Contract Type: Fixed term to March 2027, annualised

Pay: £9,828 per annum (Assistant 3)

Hours: 780 hrs per annum, average 15 hrs p/wk

Holidays: 25 days per year plus bank holidays, rising to 30 days plus bank holidays with continuous service pro rata.

Location of Work: The Rep, Birmingham

Downloads:

Job Profile (PDF)

Job Pack (PDF)