Hospitality Assistants work across the Conference, Banqueting & Events program with a significant focus on Hospitality and Operations. Hospitality Assistants support the Hospitality Managers in the delivery of all UVB events. They are responsible for the manual set up and preparations of all event spaces. They are also responsible for servicing and hospitality requirements of a wide variety of clients, including food service, ushering, hospitality, bar work, and break downs.

The aim of your job is:

• To provide excellent customer service to customers and visitors any Unique Venues.
• To provide a clean, tidy and welcoming environment for customers, visitors and staff.
• To deliver service of a high quality and standard in a timely and efficient manner.
• To ensure all room sets are carried out to a specific standard and in a safe and timely manner.
• To ensure all events are subsequently broken and cleared down.
• To support the organisation in achieving its CRM aims.

We are looking for someone with previous experience in a conference venue who brings a positive, helpful attitude and a strong sense of dedication, flexibility and commitment. They are eager to learn new skills, work effectively as part of a team and communicate confidently with colleagues and customers. The role requires someone who performs well under pressure, meets deadlines, and understands the value of excellent internal and external customer relations. A keen eye for detail, high standards of appearance and punctuality, and a consistently reliable, enthusiastic approach are essential. The candidate must also be willing to work evenings, weekends and other unsociable hours.

Applications Close: Midday on Thursday 4th June

Interviews: Friday 12th June

Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.

• Free-to-use employee assistance service
• Staff ticket discount (when available)
• Staff discount in The Rep food and drink outlets (when available)
• 25% Season Ticket discount on parking at Q-Parks
• £5 day rates at Utilita Arena North and South Car Parks
• We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.

Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and are able to provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.

The Rep is a Disability Confident Employer and we participate in the ‘Offer an Interview’ scheme. This means we will offer an interview to anyone who is D/deaf or has a disability for the post who meets the minimum criteria. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level required for each competence (or could with reasonable support), as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. If you would like to apply under this scheme please select this option on our application portal.

In line with GDPR, your application will be retained securely for 12 months before being destroyed if you are unsuccessful. A copy of our Privacy Policy is available on our website. If you are successful in your application, your information will be transferred to your HR file and will be kept in accordance with our Internal Privacy Policy.

The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We foster a culture where all staff and volunteers are expected to report concerns regarding vulnerable individuals or the conduct of colleagues and others they encounter. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.

Job Title: Hospitality Assistant

Contract Type: Casual worker agreement

Pay: £13.45 per hour

Hours: As and when required

Holidays: 12.07% of hours worked each month

Location of Work: The Rep, Birmingham

Downloads:

Job Profile (PDF)